This policy explains how you can cancel a paid Mail Sender plan and when we refund payments. It forms part of our Terms & Conditions.
1. Plans and billing
Mail Sender offers a Free plan and paid monthly plans (Pro and Business), listed on our Pricing page. Paid plans are subscriptions that renew automatically every month through our payment processor, Razorpay, until you cancel. Each renewal is charged to the payment method you approved (for example a card or a UPI AutoPay mandate).
2. Cancelling
- You can cancel at any time from Dashboard → Plan & billing → Cancel plan, or by emailing us from your account's email address.
- Cancellation takes effect immediately: your account moves to the Free plan and no further payments are taken.
- Linked Gmail accounts above the Free plan's limit are paused, not deleted. They work again as soon as you upgrade.
- Stopping the mandate in your bank or UPI app also cancels the plan.
3. Failed payments
If a renewal payment fails, your plan switches to Free straight away and accounts above the Free limit pause. Razorpay may retry the payment; if it succeeds, your paid plan and accounts are restored automatically.
4. Refunds
Because a plan ends as soon as you cancel, payments for the current month are generally not refunded. We refund a payment in full when:
- you were charged more than once for the same period, or charged an incorrect amount;
- you were charged after you had cancelled;
- the paid features were unavailable for most of the billing period because of a problem on our side; or
- a refund is required by applicable law.
To request a refund, email skumartandon22@gmail.com within 7 days of the charge, from your account's email address, with the date and amount. We reply within 5 business days.
5. How refunds are paid
Approved refunds are paid to the original payment method through Razorpay. Once processed, they usually reach you within 5–7 business days, depending on your bank or card issuer.
6. Changes to prices
We will tell you at least 30 days before a price change takes effect. A new price applies from your next renewal, and you can cancel before then.
7. Contact
Questions about billing: skumartandon22@gmail.com or our contact page.